Are you a pro at onsite technical service?
Ready to turn your expertise into an exciting career move?
We’re looking for a Field Service Technician
MARCHE – ABRUZZO – UMBRIA-LAZIO - ROMAGNA
Based in ANCONA area
Step into a role where every day brings new challenges, new places, and new victories.
If you're ready to hit the ground running, we can’t wait to meet you!
Main responsibilities:
- Installation of surgical equipment onsite, including hardware, backup systems, and software, plus handling overnight deliveries when needed
- Testing and checking equipment to meet all technical specifications
- Providing technical support and onsite repairs for all DORC machines, solving first-line defects
- Performing preventive maintenance and calibration procedures
- Coordinating field visits with Area Sales Managers and the Sales & General Manager
- Giving feedback to DORC HQ about quality issues and potential product improvementsAttending training events, company meetings, and trade fairs as needed
- Willingness to travel 60% across Italy
- Reporting to Sales & General Manager and related teams on:
- Installation, demonstration, and training outcomes
- Complaints, technical defects, or improvement suggestions
- Possible sales leads, competitive activities, and key opinion leader feedback
- Completing all required logfiles and documentation according to regulations
Skills, knowledge, and experience:
- Technical higher professional/practical (bachelor) education, preferably biomedical
- 1–3 years of relevant work experience
- Strong technical insight and problem-solving skills
- Excellent presentation skills: confident yet modest and persuasive
- Fluent in Italian and English (minimum B2 level), written and spoken
- Strong social skills and a collaborative spirit
- Service-oriented mindset with a passion for customer satisfaction
- Skilled in coordination and organization within a dynamic environment
- Excellent verbal and written communication skills
- A real team player who thrives on cooperation
Does DORC make you happy?
Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Would you like to know more about working at DORC? Then read on here.
What does DORC have to offer you?
At DORC, you play at top level. It is therefore only logical that we reward you as a top player.
Did you know ...?
DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.
DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.
Will you be our new Field Service Technician – Italy?
Ready to take the next step?
Ready to take the next step? Apply directly via the Apply Now button! If you have any questions, please feel free to reach out to Eric Govaarts, our Global Recruiter: e.govaarts@dorcglobal.com.
An assessment or the request for a Certificate of Good Conduct (VOG) may be part of the selection process.